2023 Conference Topics & SpeakersWhether you attend the 2023 APT US&C Annual Conference in-person or online, you'll get access to high quality speakers and relevant topics. Presentations are tailored to professionals in the municipal treasury field. Check back for details on additional sessions. Opening Keynote Speaker Will Bowen Will's engaging, inspiring, and humorous presentation, "How to Turn Complainers Into Collaborators," will help you discover how to recognize the motivation behind complaints. Most importantly, it will show you how to redirect these negative complaints into positive collaboration. Most people deal with dozens of complaints every single day leaving them feeling drained, burned out, and emotionally ragged. The combined stress of all this complaining leads to diminished job performance, lower morale, and higher turnover costing organizations billions of dollars every single year. It’s vital that team members learn to recognize the hidden emotional need behind complaints and deal with them rather than being side-tracked and dragged down by all the griping. Thousands of top companies, associations, schools, and other organizations have applied the principles taught in this presentation to improve moral, lower turnover, increase cooperation, and improve customer satisfaction. More than just an engaging and inspiring speech, you’ll receive real-world tools, tips, and practical takeaways that will provide lasting positive change within your organization.
Leadership Speaker Jonathan Baker Jon has specialized in Treasury Management, Government Banking, and Municipal Finance with Zions Bank. He currently leads a national team of relationship managers who specialize in direct purchases of municipal debt. Jon has led numerous teams in banking and at several non-profit groups in Salt Lake City.
Closing Speaker Dr. Dale Henry Dr. Henry's presentation "Ethics - Nobody Needs it… Until They Get Caught" is perfect for everyone involved in management and leadership. It is the misunderstood and most slippery slope of organizational empowerment. No one really gets hurts by twisting the truth a little – right? Everyone wants to do the right thing – right? Nope! We want to do the easy thing. In this empowering and life changing presentation everyone will leave with a new understanding of – and appreciation for – the power of self-ethical monitoring.
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